Do you have a question about your order? Then please read our FAQ below, which contains the most frequently asked questions. You'll likely find an answer there! Don't want to do that? Then you can always contact us.
Where is my package?
The estimated delivery time is 2-10 business days.
This time is made up of:
- 1-5 days order processing time (Mon-Sat)
- 1-5 days shipping time (Mon-Sat)
Order Cut-Off Time: 02:00pm GMT
This is because we are an environmentally conscious company and do not want to send out only a few orders per day. We collect the packages in large quantities and only send them out once we have reached our minimum threshold. We hope you understand and would like to help us create a better and healthier world.
It's been 10 business days and I haven't received my package yet?
We are sorry this has happened... Have you checked the track & trace code? It can happen that packages are held up at customs. Please wait another 3 days. We apologize for the inconvenience, but in 99% of cases, the package will still be delivered. Have you waited 5 business days plus an additional 3 days? If so, please contact us and we will find a solution together.
Contact E-mail: contact@vatuna.com
Where can I find my tracking code?
As soon as your order is shipped, you will automatically receive a tracking code. It takes about 2-4 days for a tracking code to be send out and updated. Also check your spam folder, as our emails can sometimes end up there. Remember that it can take a few business days for the track & trace system to become active.
If you have questions regarding the order tracking, feel free to contact us.
How can I track my order?
You can track your order using the tracking code you received by email. Enter the tracking number on our tracking page to find out the status of your delivery. You can do this on this page.
I am not satisfied with my package.
We're sorry that you're not satisfied with your order. With us, you have the option of returning your order within the first 30 days. Please contact our customer support team by one of the options stated below.
For detailed information on Returns & Refunds, see our Refund Policy.
You can reach us either here: Contact form
or at the email: contact@vatuna.com
Phone number: +44 7532 742 843
Vatuna
Address : 65 London Wall, London, EC2M 5TU, UK
E-Mail: contact@vatuna.com
Contact form: contact us
Phone: +44 7532 742 843
Company Number: 14621971
Customer service: Mon-Fri, from 09:00am to 05:00pm PST.
We typically respond within 12 to 24 hours.
